Robots with Benefits Competitive Prototyping

The Department of Veterans Affairs (VA) operates the largest integrated health care system in the United States, with over 9.2 million enrolled Veterans, and provides disability compensation benefits to nearly 6.0 million Veterans and compensation benefits to over 357,000 Veterans and their survivors. Unfortunately, as large as the VA is, many systems are old and outdated, resulting in endless hours of additional administrative work for VA employees.  Ibility partnered with UiPath, a leading Robotic Process Automation (RPA) platform to introduce the power of automation to improve the efficiency of several VA processes.

 

In two short months (including identifying use cases, end-users, judges, and keynote speakers, executing a communication plan, configuring testing environments with dummy data, and finally demonstrating working bots) the Robots with Benefits Competitive Prototyping produced four incredible working bots!Our competition identified tens of millions of dollars in savings, allowed VA to repurpose or reassign employees to more important work, improved satisfaction, and gained substantial interest across the organization. In the end, the greatest benefits realized as a result of this competition are improved quality of care and services for our Veterans.

Veterans Experience Office Community Catalyst Award

VA has put in a lot of work to provide services to Veterans, their families, caregivers, and survivors in need, but there is still more to do! That is why engaging with people in the community who share VA’s mission is an important strategy to improve the lives of Veterans nationwide.

Instead of reinventing the wheel, why not learn from people in our community already making the lives of Veterans better every day? To do this, The Veterans Experience Office, in partnership with Ibility, hosted the Community Catalyst Award, a challenge competition that identifies existing innovative community-based solutions that serve Veterans, their families, caregivers, and survivors. The award recognizes outstanding solutions that improve customer experience, outreach, peer support, and access to benefits and services for unmet needs.

HP HBCU Technology Conference

HP has had an active relationship with HBCUs, Historically Black Colleges, and Universities, interacting with IT, leaders, educators, and students. Through this association, HP learned about the need for a technology conference dedicated to HBSUs and a forum to provide learning and networking opportunities. The HBCU Technology Conference started in 2021, and the 2022 conference continues to expand the offerings for all participants. The 2022 conference offered keynote addresses from visionary academics and industry leaders, breakout sessions for HBCU peer presentations, a virtual exhibit hall to see new technologies and education solutions, and a variety of activities that aim to take students from theoretical to practical application. Experiences are grouped into tracks for different groups including IT, HBCU Executive Leadership, Faculty & Staff, and Students. Ibility was able to support the student track which featured a Health IT student challenge. The theme of the challenge was to explore data and information exchange (interoperability) between local and University first responders in EMS and the local hospital Emergency Department.

Learning Objectives:

  • Working with your local or University EMS & the local hospital ED, use research principles to understand and contextualize their needs; learn to scope and define a problem statement

  • Using a Design Thinking framework, develop a solution to the problem

  • Learn how to Influence others as you sell your ideas in a final pitch program

Ibility is Accelerating the Claims Process by Harnessing the Power of Data

The Veterans Benefits Administration (VBA) staff of 27,000 employees provides essential benefits and services to over 5.2 million Servicemembers, Veterans, and their families. That is no small feat, especially when obstacles are in your way. Trying to sort through over 609,000 claims currently pending and over 256,000 claims stuck in the backlog is challenging enough for the understaffed agency without the unexpected results of the pandemic and new legislation pushing them back further. Enter Ibility.

The VBA tasked teams with finding solutions to accelerate the processing of claims to provide the service our Veterans deserve. Ibility, as part of the IBM/Aptive Resources Team, was keenly focused on harnessing the power of data to inform our design, build, test, and improve activities.The project required Transcription/ Quality Assurance (Testing) services to support improvement to the quality of processing as new enhancements are continually added to the platform. As a result, Ibility employed an agile operating model and identified a backlog of enhancements that would support the continued improvement of the current Mail Automation scope. In short, helping Veterans and their families get the resources they need faster to ensure a thriving life post-service.

Accelerating Technology and Innovation by Supporting the New VA Innovation Unit

Creating a cohesive vision for a new project is challenging, especially when you are standing at square one and the end's not near. That is where Ibility experts came into play. We rolled up our sleeves to support VA innovation visionaries to design and communicate the goals of a brand new innovation program through the VA Office of Information and Technology called the VA Innovation Unit (VA IU). This critical new program will support technology-based innovation across all VA administrations. Ibility is supporting a range of communication efforts including crafting a mission, vision, and values, creating content for a new website, preparing VA executives for interviews and speaking engagements, and preparing internal and external communication to educate all stakeholders on the value and scope of VA IU. We are working hard to nurture this new program and are excited to watch it grow and blossom into a success.

Indygene US

Clinical trials provide evidence to validate the safety and efficacy of new pharmaceuticals and treatment protocols. To be effective, clinical trials must have a broad sampling of users the intervention is intended to serve. In the case of a medication, factors such as age, race, gender, and genetic profile can impact the way the medication reacts with individuals, potentially leading to poor outcomes. Most clinical trials are homogenous, only accessible to a small fraction of the population, and fail to reflect the diversity of the addressable market of the tested intervention.